Big Academy, Riyadh (KSA)

Institution Profile

Big Academy is a global higher-education service provider headquartered in Dubai, UAE, with a presence across 14+ campuses. It offers pathway programs — including diplomas, bachelor’s, and master's level courses in in-demand fields such as AI, Data Science, and International Business — in partnership with accredited universities in countries like France, UAE, Canada, Australia, and the U.S. Big Academy partnered with Academia to modernize its management framework through a robust higher-ed ERP and student information system, aiming to automate processes, reduce administrative burden, and enable real-time, data-driven insight across its global operations.

Key Challenges

Academia’s Solution

Reliance on Traditional Operations and Processes

Manual, paper-driven operations slowed down workflows.

Increased Operational Automation

Fully automated academic & administrative processes for faster, accurate, and transparent operations.

Complex Multi-Program Enrollment

One student couldn’t be enrolled in multiple programs.

Enabled Multi-Program Enrollment

Unique multi-program enrollment via a single student ID, reducing duplication and confusion.

Inefficient Manual Attendance Logging

Attendance was logged manually using spreadsheets.

Automated Attendance Tracking

Attendance automated end-to-end — from capture to reporting — ensuring accuracy and zero manual effort.

Staff Transition Difficulties

Moving from traditional systems to an automated ERP was challenging for staff due to unfamiliarity and resistance to change.

Comprehensive Staff Training & Support

Structured onboarding, guided training, and continuous support ensured smooth adoption.

Lack of System Integrations

Disconnected third-party tools made it difficult to maintain consistency and real-time data flow across platforms.

Seamless Third-Party Integrations

Seamless integrations with platforms like Moodle, AWS email, and more — enabling a unified ecosystem.

Benefits

Digitized and Streamlined Campus Operations
Automation replaced manual tasks, allowing Big Academy to run academic and administrative workflows with greater clarity and speed.

Accurate and Efficient Multi-Program Management
The ability to enroll a single student into multiple programs simplified program management and reduced administrative effort.

About Academia

Academia by Serosoft is a comprehensive education management solution designed for higher education institutions. Known for its scalability, robust features, and exceptional customer support, it empowers institutions to embrace digital transformation effectively. Recognized in Gartner’s Magic Quadrant Academia by Serosoft proudly celebrates its global footprint, powering 400+ institutions across 30 countries with over 1 million users.