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Services & Support

  /  Services & Support

Our implementation and support services are designed in such a way that customer expectations can be met on time and within the allocated budget. Our goal-oriented pre-implementation processes viz. system study, gap analysis enable smooth implementation, faster integration & stabilization of Academia ERP to the existing process.

Implementation Process

Project-Planning

Project Planning

Kick Off Meeting – Team introductions, broad timelines and steps

Set objectives, Identify risks and create a risk mitigation plan

Draft blue print for project execution

Academia Review

Review Academia ERP Capabilities with stakeholders

Review Academia ERP Capabilities with stakeholders

Map existing Standard Operating Procedure with Academia processes

Identify Gaps in SOPs and document them

Deployment

Deployment

Data Extraction - Convert/Export/Extract/Collect Data

Data Migration – Import data into Academia

Configure /Customize/Create features as per gaps and project scope

Create and Deploy Academia instance with client data

training

Training & Go-Live

User Training/Train-the-Trainer/Hand holding for all stakeholders

Perform User Acceptance Testing

Go-Live

Continuous Support and Maintenance

Training

Our training program offers a number of options to help Academia users to understand it in a very clear way, and be confident and comfortable with their role while using the ERP. Our training methods are available in various formats like on-site training, off-site training through Skype, User Manuals etc. We also encourage our clients to discuss their specific requirements in order to create a customized training program for them.

Traditional Classroom Training - End-user / Train-the-trainer approach (Onsite)

Online Training - Screen Sharing via Skype or Teamviewer (Remote)

User Manuals for Self Training

Customized training program as per client's requirement

Support

Our resourceful, vibrant and flexible support team makes it easier for our customer to get any information they need, and resolve any issues/concerns expeditiously. We offer a 3-fold advantage to our customers:

Quick Response: Speed is our hallmark and we ensure that any queries are resolved quickly to our customer’s satisfaction
On Time Follow Through: We ensure our customers get the needed information from our end on time, and as per the agreed SLA’s
Easy Accessibilty: Our support staffs 24/7 availability makes it very convenient for a customer to reach them

You can reach us for support via:

Online Chat & FAQs
Phone
Email
Support Portal

Consulting

Our high end education technology consulting service helps educational institutions to understand their technology requirement and realize institutional goals. There are many instances where an institution does not know the exact effectiveness of implementing a particular technology in to their system. In such cases, our experts can demonstrate the entire vision of using technology to drive their operations and in turn organizational objectives.

We help educational leaders and administrators discover answers to the following:

Why is educational technology required for their system

What are the advantages of technologies in terms of cost savings and RoI

How technology can improve their process and performance

How can technology helps them in setting and meeting their strategic goals

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