Bridging Gaps: The Future of Financial Aid in Higher Ed

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The journey to higher education is riddled with challenges, and for many students, the most daunting hurdle is financial. In a recent survey conducted by University Business & others, higher education leaders shed light on the obstacles faced by prospective students in enrolling and completing their degrees. Unsurprisingly, financial friction emerged as the primary barrier, prompting urgent discussions on how to revolutionize financial aid for enhanced student success.

Financial Obstacles and the Impact of FAFSA Simplification:

According to the survey, 40% of respondents indicated that financial obstacles significantly affected a “high number of students,” while 54% acknowledged their impact on “some” students. This emphasizes the urgent need for reform in the financial aid process. The 2020 FAFSA Simplification Act, set to take effect this year, introduces significant changes. However, the survey also revealed challenges in communication and understanding among students and families regarding the impact of these changes.

Current State of Financial Aid Processes:

While 53% of respondents described their financial aid process as “modernized, automated, and digital,” a substantial 43% still admitted to relying on “mostly manual and paper-based” methods. This duality highlights the disparity in approaches across institutions, emphasizing the need for a standardized, streamlined process to ensure consistency and efficiency.

Challenges Faced by Financial Aid Offices:

A staggering 76% of survey participants acknowledged that their institution’s Financial Aid office struggles due to a lack of resources, often having to “do more with less.” This predicament not only hampers the effectiveness of financial aid services but also underscores the necessity for a new model that can meet the needs of students and families more effectively.

Addressing the Communication Gap:

The survey also revealed a gap in communication between institutions and students regarding the changes in the financial aid process. While 78% of respondents expressed confidence in their institution’s ability to adapt, only 22% had low confidence in readiness. However, when it came to students’ awareness, 56% had a “low” level of confidence, indicating a need for institutions to proactively communicate changes to students, parents, and families.

The Role of Academia ERP by Serosoft:

In this era of digital transformation, solutions like Academia ERP by Serosoft, have emerged as pivotal tools for achieving Student Financial Success. By streamlining financial aid processes, eliminating friction, and empowering financial aid offices to do more with less, these solutions contribute to increased enrollment, higher retention rates, and improved degree completion.


As the higher education landscape undergoes dynamic changes, the need to revolutionize financial aid processes becomes increasingly apparent. The survey results underscore the urgency for institutions to adopt modernized, automated, and simplified approaches. By addressing the challenges highlighted in the survey and embracing solutions like Academia ERP,  institutions can pave the way for enhanced student success and create a more inclusive and accessible educational environment.

Manage your education institutions’ finances with the Academia Fee Management Module. Academia ERP has got you covered from Fee Management Set Up to Reports & Dashboards.

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