Challenges and Supporting Factors in Adopting ERP in Higher Education Indonesia

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The education model of modern institutions in Indonesia is changing and moving towards automation and digital transformation. According to Wikipedia, the Indonesian education system is the fourth largest in the world with more than 50 million students, 3 million teachers, and 300,000 schools. Indonesian institutions need to choose and implement technologies like ERP that are directly associated with modern education and growth. 

Automation in Education

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Higher education institutions in Indonesia are on the verge to opt for ERP systems for complete digital transformation, but institutions need to check the challenges & supporting factors in adopting ERP according to the Indonesian educational system. 

An ERP implementation can be one of the most intensive processes undertaken after considering Indonesia’s education ecosystem. 

Installing an ERP system changes the complete scenario for all stakeholders, so to make it positive the challenges need to be accomplished deliberately.

Challenges & their Supporting Factors in Implementing ERP 

1. Selection of the right ERP software 


There are 2,316 higher education institutions (2,235 private), including 391 universities (345 private) in Indonesia. Higher education in Indonesia offers academic degrees, vocational degrees, and professional degrees.  

These institutions are on their way to opting for digital transformation and an ERP is one such solution. To choosing ERP, institutions are facing various confusion like selecting the ERP for some operations, avoiding systematic implementation process, and more.

Supporting Factor 

Indonesian institutions need to deep dive into research for finding the right ERP software. It is crucial to check all the necessary features, modules, and functionalities that your ERP provides. With all these, the ERP vendor organization you choose must provide you with efficient implementation, support, & pre & post-implementation process, maintenance & sprint updates. 

2. Proper communication between institutional authorities & ERP experts


Effective communication is the key to success for any business. In educational institutions as well, it becomes necessary to have an effective chain of communication between all the stakeholders. 

After selecting an ERP system, institutions often find it difficult to connect with the ERP vendor due to various factors like language differences, unscheduled meetings, unskilled ERP managers for their institutions, and more. All these affect the entire implementation process of the ERP in your institution.

Supporting Factor 

For smooth implementation of an ERP, it is a must that institutions in Indonesia should check each and everything with the ERP they choose from the start. They can communicate and understand the product in the following manners:

  • Requesting at least 2-3 rounds of complete tour or demo of the product. 
  • Demanding a dedicated and skilled ERP expert for proper implementation of the ERP. 
  • Organizing internal sessions in your institute explaining the ERP and its features. 
  • Connecting with the ERP vendor team regularly for seamless relationships. 

3. System preparation according to the Indonesian education scenario 


As discussed above, Indonesia includes more than 2000+ institutions. It includes institutions with academic degrees, vocational degrees, and professional degrees. In these different types of institutions, ERP vendors often get distracted and confused in choosing and accomplishing the needs in implementation. 

Supporting Factor 

An ERP is considered an end-to-end solution for educational institutions. The ERP you choose must provide you with all the features that can help in managing all the academic & administrative operations. 

For this, the system you choose must provide all the standard versions with a centralized server. The ERP experts should deal with all the necessary system preparation according to your institutional type, operations, activities, and regular tasks. 

4. An efficient deployment & training for all stakeholders 


After proper system preparation, institutions often face difficulties in managing the efficient deployment of the ERP and knowledge transferring to KT, as most of the ERP vendors do not always provide training to all the stakeholders for a better understanding of the product. 

Supporting Factor

As mentioned above, every institution has a different way of imparting education. The ERP system you choose must provide:

  • A Systematic Deployment 

After systematic preparation of ERP, institutions must opt for a consolidated deployment plan containing information on processes to be mapped to the designated modules. 

  • Training to Stakeholders 

An ERP system changes the complete operational activities of the institute. It makes all the stakeholders opt for an automated method, and it sometimes becomes difficult to go with the sudden transformation.

For this, higher authorities at the educational institution need to organize sessions with associated stakeholders for complete knowledge transfer and proper functioning in the institutions.

5. Regular Maintenance & Updates 


After completing all the processes, an ERP system requires continuous maintenance & needs to be updated regularly. Institutions in their day-to-day tasks educational authorities often neglect or forget the regular maintenance & updates. 

Supporting Factor

After the completion of installation, we provide comprehensive support to the institute. A good ERP software provides institutions with raising queries related to the software, it also gets resolved as stipulated by a support team. It should also organize sessions to provide detailed sessions for sprint updates. 

Academia ERP: A perfect solution for Indonesian educational institutions 

Every country owns a different level of education ecosystem, with different types of programs & courses offered, different types of stakeholders’ behavior, and a lot more differentiated things. 

Keeping the aforementioned in view, Academia provides a comprehensive and customized ERP solution according to the needs of the institution. Currently, we are providing robust ERP solutions in more than 20 countries according to their customizable needs. 

With our several clients present in Indonesia, we provide the supporting factors & solutions to all the challenges that affect consistent ERP implementation. 

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