Training And Education: Important Elements For Successful ERP Implementation
Enterprise Resource Planning (ERP) implementation process is one of the key attribute that determines the success or failure of an ERP implementation at an institute. What factors contribute to an effective ERP software implementation? How can you ensure that you harness the full potential of the software? Well, you need to focus on a vital aspect which is educating and training end-users.
Even in today’s educational institutes people are not that tech-savy and are afraid of learning new technologies. Most of the ERP companies do not give adequate importance on educating and training end-users and hence fail miserably in their ERP implementation.
3 key components of an ERP implementation process are as follows:
Most companies that implement ERP solution focus on only two aspects – process and technology. They do not “scope in” the people (staff members) of the institute who are one of the key beneficiary of the ERP system. This results in poor involvement of the employees, and the consequences can be disastrous.
Companies need to orient their end-user education and training programs towards the following.
- Addressing institute’s employee apprehensions about ERP system
- Ensuring employees get a clear idea of their roles and responsibilities in the post- ERP implementation scenario
- Helping people use the software hassle-free
Let us now understand at each of the above aspects in detail.
Addressing institute’s employees apprehension about ERP system
Implementation of ERP software involves considerable changes to the business and operational processes. In most cases, this results in resistance from staff members. People get uneasy that they would lose their jobs. It is very essential to calm this fear of the employees to ensure their active participation.
Ensuring employees get a clear idea of their roles and responsibilities in the post- ERP implementation scenario
The re-engineering of business processes of an institution through ERP implementation often gives rise to new roles and responsibilities. It is very important that the organization explains the new business flows and provides clarity to people on where they fit in the scheme of things.
Helping people use the software hassle-free
Most ERP systems are complex, and learners need to have a thorough understanding of the underlying concepts to make the best use of the systems. Institutions needs to make sure that its people are well-trained on these concepts as well the steps involved in using the systems effectively.
Summary: End-user education is one of the most important aspects of an effective ERP implementation at an institute. Most ERP projects fail due to people-related issues. It is essential that companies mitigate the fears of their staff about the implementation of the ERP system and provide clarity about their changed roles and responsibilities. Institutions also need to ensure that their people are well-trained to use the software effectively.