Student Delight – Success Mantra for an Educational Institution
University, School, College or Training Institute as you may call them, they are no less than a big corporate house where thousands of students registered in multiple campuses and programs are the primary customers. Not to ignore their parents, the secondary customers, who may not be affected directly but are an useful asset to spread a positive word of mouth. Like every other company, an educational institution would also want that their customers feel delighted and a good brand name is established in the community.
But now, the big question arises. The question responsible for sleepless nights for the CXOs of companies and businesses – How to woo the customers and in this case ‘the students’ ?
Lets try to decipher this problem statement. We can start by finding what a student wants. His needs and wants can be – Good quality of education and exposure, smooth transition and flow of all processes during the complete student life-cycle and finally a good job offer. If these parameters are met, students start trusting the system, resulting in a greater brand equity. Quality education, exposure and placements are relative to respective department’s expertise which leaves us with one concern – Smooth Flow of processes for the students. Automation and Streamlining the processes with respect to students can address this concern. So when we talk about automation, Information Technology and a robust end to end system comes into play. Therefore a solid ERP system becomes need of the hour.
Here comes a life saviour, Academia ERP. With various provisions for the students, Academia can make the life of students hassle-free in the following ways –
- Easy Access to Study Material – No last minute struggle for arranging the notes. Accessibility to study material anywhere and anytime with the Mobile Application.
- Assignment Assist – The topic, deadline and other specifications for a submission, available on a single interface can help a student to complete his assignment on time with little or no help from others.
- Attendance Tracking – Students can view their attendance from their portal and can try to compensate for the classes missed by them. In colleges where there is minimum attendance criteria to sit in the exams, this can help them to dodge debarment.
- Fees and Payments Management – System Triggered Messages can help students and parents to arrange for the fees without being fined for late fee submission. Moreover they can e-payments from their portals, quick and easy.
- Effortless Opt-in and Opt-out option for services – Suppose the student wants a library card or wants to apply for transport or hostel facility. Inspite of wasting time by standing in a queue in front of the respective desks and waiting for their chance to come, services are just a click away. Check the availability and pay the required fees, Its that simple.
- Placements – All the open jobs visible on a single screen, easy apply option, easy document upload option.
- Marks – No need to stand in long ques behind the notice board to see the marks of an examination. The student can log-in to his portal and see how he has performed.
- Upcoming Events’ Information – Students can view the upcoming events such as Annual Athletic Meet or the College Tech Fest and manage their schedule accordingly.
- Complaints – Students can raise a complain against another student, faculty or a facility from the portal itself with a surety of getting addressed within a given time-frame.
These privileges when given to the students, can develop a great sense of trust for the institute in the student’s and parent’s mind. Hence a solid Brand Positioning can be attained. Apart from all these awesome features, Academia comes along with many more and is equipped to provide more than 200 reports which helps the higher management to take the right decision at the right time.